RETURN POLICY & IMPORTANT INFORMATION
Customer satisfaction is our goal at Double D Ranch. In the event that any unused apparel product does not meet your expectations, it may be returned for credit or exchange, subject to item availability.
- All return, credit and/or exchange requests must be made within 14 days of order receipt.
- Returns for online purchases are only accepted online and not at a Double D retailer.
- All returns of hats, jewelry and/or boots are subject to exchange or store credit only.
- All purchases of sale items are final and returns are not accepted.
- All Double D Ranch purchases include information and instructions for exchanging, replacing, or crediting an item. Your shipment will include a return form, which includes information on how to exchange or return your item(s) unless otherwise indicated.
- All returned items must be accompanied by a properly completed return form. For your convenience, the exchange/return form is enclosed with every purchase. Failure to include this form could delay return processing.
- All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and your credit should appear on your next statement. Please allow 12-14 business days for receipt and processing of your return. You will receive an email notification upon the completion of return processing.
- If an item exchange is due to a mistake on the part of Double D Ranch or issues of quality, the exchanged items will be shipped at no cost to you via Standard Ground delivery.
- Returned items for exchange will be processed and a new order will be placed for the replacement item(s). Availability of replacement item is not guaranteed. Please allow 10-12 business days for receipt and processing of your exchange.
- Gift recipients who return an item and do not want an exchange will be issued a merchandise credit. You will receive an email notification upon receipt of your return provided that email address is included on your Return/Exchange form. Please allow 10-12 business days for receipt and processing of your return and merchandise credit.
- Please list returned items on the Return/Exchange form, fill in the quantity returned, and enter the appropriate codes. Pack your return and include the Return/Exchange form with your shipment. A $5.00 processing fee will be applied against your credit.
- Shipping fees will not be credited upon receipt of returned items.
- Any item that is not in its original condition, is damaged, worn, or missing embellishments may not be returned.
Holiday Season Return & Exchange Policy
All December purchasers requesting a return or exchange must do so no later than January 5. This holiday season policy excludes sale items. For questions, contact customer service at firstname.lastname@example.org.
If you have any questions about your order or the return process, please contact Customer Service at 1-800-899-3379.
Please send returns and exchanges addressed to:
Double D Ranch
Attn: Online Returns
122 W. Grand Ave.
Yoakum, Texas 77995